X.400 TROUBLESHOOT

X.400 TROUBLESHOOT

1) Event Viewer: App & Sys Log on all the servers affected (local & remote).

2) Services must be started: SA, DS, IS, & MTA

3) Verify the configuration of the X.400 connector on both sites. Go through each tab! (169159)

4) Perform connectivity test: servers are online, Ping, tracert, Server Simulator, etc
NOTE: Verify if ICMP is disabled.

5) Send a one-off email to the remote site – determine what happens to this message (NDR, stuck, etc)

6) On the stack tab of the X.400 conn, verify that you can reach the Address listed (use srvsim)

7) Check networking settings: IPConfig, Binding order, Drivers, Network ID, Cabling, etc

8) Enable Diagnostic Logging on the MTA component on each server. Set to MAX.

9) Apply latest MTA build
(As of Sept 1 - 821698 Build: 5.5.2657.49)

10) Perform a Partial MTAWipe