TROUBLESHOOTING CCMAIL

TROUBLESHOOTING CCMAIL

1. Verify the configuration of the connector (I.E. Post office name, password, and path) & Service

2. Log on using the Exchange Server service account & connect to the UNC path that is listed.

Make sure that you can write and read to that folder.

3. If Novell Netware is involved, verify access to the resources and permissions are correct on both side (NT & Netware). Set the username and password to match.

4. Check the cc:Mail P O version, and import and export programs. Make sure they are in the path.

5. CCMail admin uses Analyze or Reclaim to check the integrity of the cc:Mail P O

6. Run a manual dirsync using the command, "ccmc ccdir" (without the quotation marks).

NOTE: CTRL+BREAK stops the service.

7. No mail from cc:Mail to Exchange: check the Export folder (under Exchsrvr\Ccmcdata) on Exchange for orphaned files.

8. No mail from Exchange to cc:Mail: check the Submit or Import folders (under Exchsrvr\Ccmcdata) on Exchange for orphaned files.

NOTE: Stop the cc:Mail connector before moving these orphaned files.